GOOD TO KNOW
Frequently asked questions
A few useful details, so you can choose with confidence.
How do I choose the right experience?
Start with what draws you in: beaches, castles, flavours, nature or living traditions. Our trip finder suggests experiences after a few simple choices. If nothing feels quite right, describe your ideal day and ask us for a personalised proposal.
Does sending a request confirm my booking?
A booking request is the start of the conversation. We check your preferred date, group and options, then confirm the price and conditions. Your booking is confirmed only when the agreed confirmation steps are completed.
What is included in the price?
Inclusions depend on the experience and selected option. Your proposal sets out the guide, transport, tickets, tastings or other services that are included, together with any extras. A “from” price is a starting price, not a quote for every group.
Can you adapt the route to our group?
Tell us your interests, group size, pace and anything you would like to avoid. We can propose adjustments and explain what is practical. Private visits, craft encounters and special access must be arranged and confirmed in advance.
Where do we meet? Is pickup included?
The meeting point and any pickup arrangements are specified in your confirmed option. Let us know where you are staying when you enquire; transport and pickup are not included automatically in every experience.
Are the experiences suitable for children or limited mobility?
Some routes involve steps, steep lanes, uneven ground or long periods of walking. Tell us the ages of children and any mobility or accessibility needs before booking, so we can assess the actual route and suggest suitable options.
What happens if the weather changes?
Outdoor routes, coastal conditions and island weather may require changes. We discuss any necessary adjustments according to the booked experience and its conditions. Natural phenomena, including giant waves, are never guaranteed.
How do cancellations or changes work?
Cancellation and change conditions are provided with your proposal or selected booking option. Read them before confirming, especially when tickets or third-party services are involved. Contact us with your booking reference if your plans change.
Do you organise experiences across Portugal?
Our catalogue covers the North, Centre, South, Madeira and the Azores. Some entries are tailor-made ideas: their route, local services and availability are confirmed in a personalised proposal. Tell us which part of Portugal you want to discover.
Can you plan corporate or special group experiences?
Share the occasion, approximate group size, dates and goals. We can prepare a proposal for a corporate visit, team-building day or special celebration, with the practical details agreed before confirmation.